Effective Date: 08/08/2025

At SISA Australia, we understand that plans can change. This policy outlines the conditions under which refunds, credits, or booking changes are available.

 

1. Refunds

• Refunds are only provided if a participant is unable to attend due to illness or injury and a valid medical certificate is supplied.

• The refund will be processed to the original payment method within 7 business days of receiving the medical certificate.

 

2. Credits

• If a booking is cancelled for reasons other than illness or injury (e.g., scheduling conflict, incorrect booking date), a credit can be applied to the customer’s account.

• Credits can be used for any future SISA Australia holiday program or incursion booking.

• Credits are valid for 12 months from the date of issue and are not transferable for cash.

 

3. Booking Changes

• If a participant is unable to attend on the booked day, the booking can be transferred to another available program date, subject to availability.

• Requests to change a booking date must be made at least 48 hours before the scheduled program.

 

4. Non-Attendance

• No refunds or credits will be provided for non-attendance without prior notice.

 

5. Cancellations by SISA Australia

• In the unlikely event that SISA Australia cancels a program, customers will be offered the choice of:

  • A full refund, or

  • A transfer to another program date, or

  • A full credit valid for 12 months

 

6. How to Request a Refund, Credit, or Change

All requests must be submitted via email to holiday@sisa.com.au and must include:

• Parent/guardian name

• Child’s name

• Program date

• Reason for request

• Medical certificate (if applicable)

 

This policy ensures fairness to all families while allowing us to effectively manage program resources and staffing.