Effective Date: 08/08/2025

1. Introduction

SISA Australia (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our services, attend our programs, or visit our website.
By providing your personal information to us, you agree to the terms of this Privacy Policy.

 

2. Information We Collect

We may collect the following types of information:

• Parent/Guardian details: Name, address, phone number, email address

• Child details: Name, date of birth, gender, medical conditions, allergies, emergency contact information

• Booking and payment information: Credit/debit card details (processed securely by third-party payment providers)

• Program participation details: Attendance records, activity preferences, feedback forms

• Media: Photos or videos taken during our programs (only with your consent)

• Website usage data: IP address, browser type, pages visited, cookies

 

3. How We Collect Information

We collect personal information in several ways, including:

• When you complete online or paper booking forms

• When you contact us by phone, email, or social media

• When you use our website or booking platforms

• Through consented photography or video at programs

• Automatically, through website cookies and analytics tools

 

4. How We Use Your Information

We use your personal information to:

• Process bookings and payments

• Deliver our programs and activities

• Communicate important information about bookings, changes, or cancellations

• Respond to enquiries and feedback

• Ensure the health and safety of children in our care

• Comply with legal and regulatory requirements

• Improve our programs, services, and website

• Send promotional offers and updates (only if you have opted in)

 

5. Sharing Your Information

We respect your privacy and will never sell your personal information.
We may share your information with:

• Our staff, contractors, and activity leaders (only as needed to deliver programs)

• Service providers such as IT support, website hosting, booking platforms, and payment processors

• Emergency services or medical personnel in case of an incident

• Legal authorities if required by law

 

6. Storage & Security

We take reasonable steps to protect your personal information, including:

• Secure servers and encrypted payment processing

• Restricted access to authorised staff only

• Regular system updates and security monitoring

• Retaining personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We regularly review our records and securely delete or deidentify information that is no longer needed.

 

7. Cookies & Website Tracking

Our website uses cookies to improve your browsing experience and gather analytics data.
You can choose to disable cookies in your browser settings, but some website features may not function correctly.

 

8. Access & Correction

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us (details below).
We will respond to all requests in line with the Australian Privacy Principles.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

 

10. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:

SISA Australia
Email: info@sisa.com.au
Phone: 1300653779
Postal Address: P.O. Box 1472, Lane Cove, NSW, 2066