Additional information:
SISA Australia – Terms & Conditions
Effective Date: 27/08/2025
These Terms & Conditions apply to all bookings and participation in SISA Holiday Programs. By booking a program, you agree to comply with the following policies and procedures.
1. Contact Information
All inquiries regarding your booking or transaction should be directed to SISA Holiday Program:
2. Program Times
- Drop Off: 9.00 am – 9.30 am
- Pick Up: By 3.30 pm
3. Sign In/Sign Out Procedure
- Children must be signed in and out each day by an authorised parent or guardian.
- Sign-in/out sheets will be provided and must be completed daily.
- Children may only leave with a parent/guardian unless prior arrangements are made in writing via email.
- If you are running late to collect your child, you must phone 0455 410 947 to notify staff.
4. What to Bring
- Healthy lunch and snacks (nut-free)
- Refillable water bottle (labelled)
- Hat (labelled)
- Sunscreen
- Spare clothing and shoes
- Any required medication with a completed medical plan (e.g., Asthma Action Plan)
5. What NOT to Bring
- Valuables
- Mobile devices or tablets (programs are device-free). If contact is required, children may request to use the Head Teacher’s phone. Parents can contact their child via 0455 410 947.
- Food containing nuts – SISA is a strictly nut-free environment.
6. Medical Conditions & Additional Support
- Parents/guardians must disclose all medical conditions and additional support needs at the time of enrolment.
- Children diagnosed with asthma, anaphylaxis, or other serious conditions must provide an Individual Health Management Plan completed by a medical practitioner and given to the Head Teacher on arrival.
7. Infectious Diseases & Illness
- Children who are unwell or unable to participate in normal activities should be kept at home.
- If a child falls ill during the program, parents/guardians will be contacted for immediate collection.
8. Lunch & Snacks
- Parents/guardians must provide a healthy, nut-free lunch and snacks daily.
- SISA staff cannot provide meals or purchase food for participants.
9. Clothing & Equipment
- Children must wear suitable sports clothing and footwear.
- All personal items must be clearly labelled.
- Children with long hair must keep it tied back.
- No jewellery is permitted for safety reasons.
10. Sun Safety
- SISA promotes sun safety at all times.
- Parents/guardians must ensure children bring a hat and sunscreen.
- Staff will encourage re-application of sunscreen throughout the day.
11. Behaviour Policy
- SISA programs are designed to provide a safe, supportive, and fun environment.
- Bullying, intimidation, or unsafe behaviour will not be tolerated.
- Staff will encourage positive behaviour and may remove participants from activities if behaviour compromises safety.
- No refunds or credits will be provided for removal due to unsafe or inappropriate behaviour.
12. Refunds, Credits & Cancellations
- Refunds will only be issued if a valid medical certificate is provided within 7 days of the missed session.
- Credits may be issued for other cancellations, valid for 12 months, and not redeemable for cash.
- Transfers to another program day may be permitted with at least 48 hours’ notice and subject to availability.
- No-shows without notice will not be eligible for refunds or credits.
- If SISA cancels a program, families will be offered a refund, credit, or transfer to another day.
13. Risk & Liability
- Participation in SISA programs involves physical activity. While staff take all reasonable care, parents/guardians acknowledge there is an inherent risk of injury.
- By enrolling, parents/guardians release SISA, its staff, and contractors from liability for injury, loss, or damage, except where required by law.
- Parents/guardians are responsible for ensuring their child is physically fit to participate.
14. Changes to Terms
SISA Australia may update these Terms & Conditions at any time. The updated version will be published on our website.
SISA Australia – Privacy Policy
Effective Date: 08/08/2025
1. Introduction
SISA Australia is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our services, attend our programs, or visit our website. By providing your personal information to us, you agree to the terms of this Privacy Policy.
2. Information We Collect
- Parent/Guardian details: Name, address, phone number, email address
- Child details: Name, date of birth, gender, medical conditions, allergies, emergency contact information
- Booking and payment information: Credit/debit card details (processed securely by third-party payment providers)
- Program participation details: Attendance records, activity preferences, feedback forms
- Media: Photos or videos taken during our programs (only with your consent)
- Website usage data: IP address, browser type, pages visited, cookies
3. How We Collect Information
- When you complete online or paper booking forms
- When you contact us by phone, email, or social media
- When you use our website or booking platforms
- Through consented photography or video at programs
- Automatically, through website cookies and analytics tools
4. How We Use Your Information
- Process bookings and payments
- Deliver our programs and activities
- Communicate important information about bookings, changes, or cancellations
- Respond to enquiries and feedback
- Ensure the health and safety of children in our care
- Comply with legal and regulatory requirements
- Improve our programs, services, and website
- Send promotional offers and updates (only if you have opted in)
5. Sharing Your Information
We respect your privacy and will never sell your personal information. We may share your information with:
- Our staff, contractors, and activity leaders (only as needed to deliver programs)
- Service providers such as IT support, website hosting, booking platforms, and payment processors
- Emergency services or medical personnel in case of an incident
- Legal authorities if required by law
6. Storage & Security
- Secure servers and encrypted payment processing
- Restricted access to authorised staff only
- Regular system updates and security monitoring
- Retaining personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We regularly review our records and securely delete or deidentify information that is no longer needed.
7. Cookies & Website Tracking
Our website uses cookies to improve your browsing experience and gather analytics data. You can choose to disable cookies in your browser settings, but some website features may not function correctly.
8. Access & Correction
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us (details below). We will respond to all requests in line with the Australian Privacy Principles.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.
10. Contact Us
If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:
- SISA Australia
- Email: info@sisa.com.au
- Phone: 1300 653 779
- Postal Address: Suite 1472, 31 Burns Bay Road, Lane Cove, NSW, 2066, Australia
SISA Australia – Refunds & Credits Policy
Effective Date: 08/08/2025
At SISA Australia, we understand that plans can change. This policy outlines the conditions under which refunds, credits, or booking changes are available.
1. Refunds
- Refunds are only provided if a participant is unable to attend due to illness or injury and a valid medical certificate is supplied.
- The refund will be processed to the original payment method within 7 business days of receiving the medical certificate.
2. Credits
- If a booking is cancelled for reasons other than illness or injury (e.g., scheduling conflict, incorrect booking date), a credit can be applied to the customer’s account.
- Credits can be used for any future SISA Australia holiday program or incursion booking.
- Credits are valid for 12 months from the date of issue and are not transferable for cash.
3. Booking Changes
- If a participant is unable to attend on the booked day, the booking can be transferred to another available program date, subject to availability.
- Requests to change a booking date must be made at least 48 hours before the scheduled program.
4. Non-Attendance
- No refunds or credits will be provided for non-attendance without prior notice.
5. Cancellations by SISA Australia
In the unlikely event that SISA Australia cancels a program, customers will be offered the choice of:
- A full refund, or
- A transfer to another program date, or
- A full credit valid for 12 months
6. How to Request a Refund, Credit, or Change
All requests must be submitted via email to holiday@sisa.com.au and must include:
- Parent/guardian name
- Child’s name
- Program date
- Reason for request
- Medical certificate (if applicable)
This policy ensures fairness to all families while allowing us to effectively manage program resources and staffing.
