Effective Date: 27/08/2025
These Terms & Conditions apply to all bookings and participation in SISA Holiday Programs. By booking a program, you agree to comply with the following policies and procedures.
All inquiries regarding your booking or transaction should be directed to SISA Holiday Program:
Email: holiday@sisa.com.au
Phone: 1300 653 779
On-the-day contact: 0455 410 947
Drop Off: 9.00 am – 9.30 am
Pick Up: By 3.30 pm
Children must be signed in and out each day by an authorised parent or guardian.
Sign-in/out sheets will be provided and must be completed daily.
Children may only leave with a parent/guardian unless prior arrangements are made in writing via email.
If you are running late to collect your child, you must phone 0455 410 947 to notify staff.
Healthy lunch and snacks (nut-free)
Refillable water bottle (labelled)
Hat (labelled)
Sunscreen
Spare clothing and shoes
Any required medication with a completed medical plan (e.g., Asthma Action Plan)
Valuables
Mobile devices or tablets (programs are device-free). If contact is required, children may request to use the Head Teacher’s phone. Parents can contact their child via 0455 410 947.
Food containing nuts – SISA is a strictly nut-free environment.
Parents/guardians must disclose all medical conditions and additional support needs at the time of enrolment.
Children diagnosed with asthma, anaphylaxis, or other serious conditions must provide an Individual Health Management Plan completed by a medical practitioner and given to the Head Teacher on arrival.
Children who are unwell or unable to participate in normal activities should be kept at home.
If a child falls ill during the program, parents/guardians will be contacted for immediate collection.
Parents/guardians must provide a healthy, nut-free lunch and snacks daily.
SISA staff cannot provide meals or purchase food for participants.
Children must wear suitable sports clothing and footwear.
All personal items must be clearly labelled.
Children with long hair must keep it tied back.
No jewellery is permitted for safety reasons.
SISA promotes sun safety at all times.
Parents/guardians must ensure children bring a hat and sunscreen.
Staff will encourage re-application of sunscreen throughout the day.
SISA programs are designed to provide a safe, supportive, and fun environment.
Bullying, intimidation, or unsafe behaviour will not be tolerated.
Staff will encourage positive behaviour and may remove participants from activities if behaviour compromises safety.
No refunds or credits will be provided for removal due to unsafe or inappropriate behaviour.
Refunds will only be issued if a valid medical certificate is provided within 7 days of the missed session.
Credits may be issued for other cancellations, valid for 12 months, and not redeemable for cash.
Transfers to another program day may be permitted with at least 48 hours’ notice and subject to availability.
No-shows without notice will not be eligible for refunds or credits.
If SISA cancels a program, families will be offered a refund, credit, or transfer to another day.
Participation in SISA programs involves physical activity. While staff take all reasonable care, parents/guardians acknowledge there is an inherent risk of injury.
By enrolling, parents/guardians release SISA, its staff, and contractors from liability for injury, loss, or damage, except where required by law.
Parents/guardians are responsible for ensuring their child is physically fit to participate.
SISA Australia may update these Terms & Conditions at any time. The updated version will be published on our website.
We have had a presence in NSW for the last 20+ years delivering a high quality and valued addition to the primary school curriculum. The programs are established in the Sydney, Hunter / Central Coast, and Wollongong / Shellharbour regions and to date our programs have been accessed by more than 1000 schools across the Public, Catholic and Independent educational systems.